(0800) 779 79 79CONTACT US
0item(s)

You have no items in your shopping basket.

Product was successfully added to your shopping cart.

Returns and Exchanges


Here at inkoo we want you to be completely satisfied with your purchase, and we believe the products we supply are an investment for a happier life. You’ve trusted us with your hard earned money, now we want you to be able to use your new purchase with ease and confidence. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We will accept items back even if you have opened the gods to inspect them and are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of your order.
 
 
Unwanted goods must be in an “as new” condition and returned in the original undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them.
 

To return or exchange a product, please login to your account and access the returns section. Alternatively you can email us at hello@inkoo.co.uk, or call us at 0800 7797979 between 9am and 6pm GMT, Monday-Friday. You'll need to have your order number. Returned items will be reimbursed the full purchase price upon arrival at our address.Returned items can also be exchanged for store credit. Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. This applies to unwanted products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. This is beyond our control and the timing varies depending on your card issuer.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@inkoo.co.uk


Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@inkoo.co.uk for your returns reference.


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping


To return your product, you should mail your product to: inkoo, 244 Seaward Street, Glasgow, G41 1NG, United Kingdom and clearly mark the box 'Returns'
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.